We are committed to providing the best quality services, and we aim constantly to improve those services.
In all big organisations like ours, things sometimes go wrong.
With your help, we aim to identify problems, to solve them quickly and efficiently and to prevent them happening again.
Your views matter to us. Our complaints procedure lets you tell us what you feel has gone wrong and helps us improve our services for everyone.
How to complain
Contact the Service area direct, a member of staff will try to sort things out for you on the spot.
It is easier to resolve complaints if made quickly and directly to the service area concerned, staff will try to resolve the matter for you on the spot or if they cannot and further action is required they will let you know and pass this to the appropriate manager to take forward.
We will then deal with your concerns through our formal complaints procedure, keeping you involved throughout the process.
We can also be contacted by:
Telephone: 01389 737000